Just minutes after militants attacked a luxury hotel complex in Nairobi last month, the first ambulances roared up to collect wounded survivors.
Speedy medical help is taken for granted in the West, but many developing nations do not have centralized emergency command. Confusion during past attacks in Kenya cost lives.
This time, the response was far better, partly thanks to Flare, a new ride-hailing app whose ambulances were first to the dusitD2 hotel and office complex hit by Somalia’s al Shabaab.
“Flare was telling us what is happening, how to position our ambulances, how to evacuate, how to ask for additional resources,” said Kelvin Osano, ambulance fleet manager at the nearby private Avenue Hospital where the injured poured in.