Frontline health workers represent the lifeblood of many health care systems in low- and middle-income countries around the world. Often overworked and underpaid, these workers operate outside hospital settings to meet the community’s poorest people where they live and work, ensuring health care initiatives impact the families that need them most.
The global growth in cell phone ownership has increased the potential for mobile solutions to help these workers, and perhaps no company has unlocked that potential with more success than the social enterprise Dimagi.
Dimagi’s flagship product, CommCare, lets users with no coding experience build apps featuring things like registration forms, decision support, and multimedia that can be accessed offline by cell phones of all types. With the backing of nonprofit organizations and governments, those capabilities have been put into the pockets of frontline workers in the most remote, impoverished regions of the world, transforming the way they collect information and provide care for hundreds of millions of people across 80 countries.
Multiple studies have documented CommCare’s transformative effect. Randomized control trials have shown it helped frontline workers improve child nutrition in India, increase the percentage of in-facility births in Tanzania, and reduce errors in screenings for cardiovascular diseases in South Africa. Other studies have shown CommCare helped increase the frequency of HIV tests for pregnant women in Nigeria and reduced infant and maternal mortality rates in Guatemala.
Beyond health care, Dimagi’s mobile tools are also being used in education, agricultural, and financial initiatives around the world. For founders Jonathan Jackson ’03, SM ’05 and Vikram Kumar, the company’s impact has come one successful project at a time through a user-centered approach to creating the most empowering and scalable solutions possible.
“Our motto at Dimagi is ‘impact, team, profit,’ in that order,” Jackson says. “It’s not just what’s the most impactful thing we could make in theory, it’s what’s the most impactful thing we could make in practice that will scale with the market.”